To file a complaint, please follow the steps below.

Complete complaint file

Prepare a single complaint file (including annexes all as one single file) - 2 Mb Maximum. Here is an example template with all the information required.


You will need to pay the applicable fees, detailed in the Policy, on submission of the complaint. Please read the Policy carefully before submitting your complaint. To make payment, please contact [email protected] for bank details.

Submit the complaint

When you are ready to submit the complaint, please follow these steps.

Make payment

Make the payment as instructed above. Note, we cannot process your complaint until we have received payment.

Email the complaint

Provide the following information

  • Complainant Name (required)
  • Contact email address

and send it together with the complaint file to [email protected].